The 14-day refund
Premium is a one-time $39 purchase. If you request a refund within 14 days of your purchase date, we will refund the full amount you paid.
How to ask for a refund
Contact us at support@locustep.com from the email address on your Locustep account, or include that address in your message. Tell us it’s a refund request; you don’t need to give a reason.
What happens next
- We issue the refund through Stripe to the card or payment method you used.
- Stripe returns the money straight away, but your bank or card issuer typically takes 5–10 business days to show it on your statement.
- Once a purchase is fully refunded, Premium is removed from your account. Your saved work and free features are not affected.
After 14 days
After 14 days, purchases are generally not refundable. If a Premium feature doesn’t work for you and we can’t fix it, contact us and we’ll look at your case individually.
Chargebacks
Please contact us before disputing a charge with your bank. A refund from us is usually faster. While a dispute is open, Premium is paused on your account.
Your legal rights
This policy does not limit any rights you have under the law where you live. If your local law gives you a longer or broader right to cancel or get a refund, that right applies.